Blog

Malware Takes Down Services At Popular Billing Company

Nov 6, 2019 | Blog

Billtust is major player in the US financial services sector that provides a variety of billing and payment processing services for some of the biggest financial institutions in the nation. On October 17th, they suffered a malware attack that brought all of their services to a grinding halt.

Unfortunately, the company did not notify any of their customers about the incident.

Instead, one of their customers, Wittichen Supply Company, noticed issues with Billtrust’s services and posted information about the outage on their company’s website. That prompted Billtrust to reach out to them and provide additional information.

Wittichen’s notice reads, in part, as follows:

“We were notified late yesterday that BillTrust (our third party vendor for customer invoice and online bill payment) was the subject of a Malware attack.  BillTrust is working with federal law enforcement and cyber security firms to investigate and remediate the attack.”

BillTrust went on to assure Wittichen Supply Company that none of its customers’ data was compromised and that they were working around the clock to restore services. Wittichen’s announcement finally did prompt the company to provide some additional information, which it made available to its customers.

On October 18th, Billtrust posted the following overview of their services and their operational status:

  • Billtrust Credit (former Credit2B) – up and operational
  • Billtrust eCommerce (Second Phase) – up and operational
  • Billtrust Virtual Card Capture – scheduled to be up and running on Saturday, October 19 with a plan to work through the weekend to begin catching up on back log.
  • Billtrust Cash Application – Over the next 12-24 hours, we intend to bring Cash Application customers live starting with processing of lockbox and open balance files.
  • Billtrust Billing & Payments – Billing and Payment websites will be turned on this evening followed by FTP connectivity. We expect card payment processing to resume this evening and ACH processing to resume on Monday, October 21 but will update you if anything changes.
  • Billtrust VueBill – Please contact your account representatives for specific details.

It’s good information.  It’s just a pity that the company didn’t see fit to start providing it until they were forced to do so by one of their own customers.  In any case, if you use Billtrust, be aware.  No further details about the attack have been forthcoming to this point.

FBI Program Tasked with Infrastructure Security Compromised

FBI Program Tasked with Infrastructure Security Compromised

The FBI program tasked with ensuring critical infrastructure security has been compromised by hackers, who now offer access to the program's data on the dark web. The breach was initially disclosed by Brian Krebs of Krebs on Security, who claims that the data was for...

Streamline Your Business with the Latest Smart Home Technology

Streamline Your Business with the Latest Smart Home Technology

Are you a business owner looking to get the most out of your Google smart home devices? If so, you're in luck! Google has enabled its Nest products and Android OS with the initial rollout of the Matter smart home standard. This means that businesses now have the...

Data Breach at Sequoia One Exposes Sensitive Customer Information

Data Breach at Sequoia One Exposes Sensitive Customer Information

What do you do when your most personal information has been compromised? This is likely the question that customers of Sequoia One asked themselves earlier this month as they were informed that the company had been hacked. Sequoia One specializes in the management of...

Cisco Reports Critical IP Phone Vulnerability

Cisco Reports Critical IP Phone Vulnerability

As a business owner, it's important to stay informed about potential vulnerabilities that could impact your organization. Recently, Cisco reported a critical vulnerability, tracked as CVE-2022-20968, affecting its IP Phone 7800 and 8800 Series. This new vulnerability...

Google Chrome Releases Two New Features

Google Chrome Releases Two New Features

Google Chrome is one of the more commonly used web browsers. Over the years, though, Chrome has gained a reputation for utilizing a large portion of a computer's memory. This can be a problem if you're running other resource-intensive tasks and don't want to slow...

Get a Free Consultation

 

Fill out the form below to receive a free consultation and learn how we can make your technology worry-free!

 

Contact Information

  • 39301 Badger Street, Suite 500
    Palm Desert, CA 9221
  • (760) 333-8523
  • info@icn.tech