VoIP Features Enhance Customer Experience

VoIP Features Enhance Customer Experience

There are many reasons why staff may be required to put customers on hold. However, Voice-over Internet Protocol (VoIP) technology can be utilized to ensure that callers do not feel abandoned during this time. In addition, VoIP systems offer the option of entertaining...
The Rise of Encryption in Businesses

The Rise of Encryption in Businesses

As our world becomes increasingly digitized, businesses are finding themselves at a greater risk of cyberattacks. One way companies can protect their data is by encrypting it. Encryption transforms readable data into an unreadable format, making it difficult for...
Hundreds of U.S. News Outlets Affected by Malware

Hundreds of U.S. News Outlets Affected by Malware

A cyber-security threat actor known as SocGholish has compromised a JavaScript code used by an unnamed media content provider. The malware is being used to spread the FakeUpdates malware to major media outlets across the United States. More than 250 regional and...
Zoom Unveils New Productivity Tools

Zoom Unveils New Productivity Tools

While holding its Zoomtopia event on November 8, 2022, the video conferencing giant announced the release of two brand-new productivity tools for Zoom users. In addition to the communication and collaboration tools already provided within Zoom, the newly released Zoom...